Privacy Policy 

Last updated: 16th January 2026 

At Reach Out for Mental Health (ROFMH), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data. Most importantly, it outlines how you retain control over your personal information. 

We are required to provide you with this privacy notice under applicable laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. 

  1. About Us

Reach Out for Mental Health is a charity dedicated to supporting individuals who are experiencing mental health difficulties, particularly focusing on suicide prevention. We are registered as a charity in the UK (charity number: 1199647). 

  1. Your Rights

Under data protection law, you have several rights concerning your personal data. These include: 

  • Right to Access: You can request a copy of the personal information we hold about you. 
  • Right to Rectification: If any of your information is inaccurate, you can request it be corrected. 
  • Right to Erasure: You can ask for your personal information to be erased, subject to certain conditions. 
  • Right to Restrict Processing: You can request that we limit how we use your data. 
  • Right to Object: You can object to how we use your personal data in certain circumstances. 

For more information about your rights, or to exercise any of them, please contact us using the details at the end of this policy. 

  1. Information We Collect

We may collect the following types of personal information: 

  • Contact Information: Name, address, phone number, email address. 
  • Health Information: Mental health-related data for service delivery purposes. 
  • Other Information: Diversity and background information that you voluntarily provide, as well as feedback or comments. 
  • Technical Information: IP address, browser type, website usage data when you interact with our website. 
  1. How We Collect Your Information

We collect information in various ways, such as: 

  • When you fill out forms on our website or make an enquiry. 
  • When you interact with us through email, phone, or in-person communications. 
  • Through social media platforms when you engage with us. 
  • When you register for our services or participate in our events or programs. 
  • If you provide information to us through third-party sources like fundraising sites (e.g., JustGiving, Virgin Money Giving). 
  1. Why We Use Your Information

We use your personal data for several purposes: 

  • To provide our services: This includes processing applications, counselling referrals, and offering support. 
  • To respond to enquiries: We use your data to respond to your requests or provide information. 
  • Fundraising and donations: We process your details for donation management and to claim Gift Aid, where applicable. 
  • Event Management: We use your data to manage event registrations and attendance. 
  • Legal Compliance: We process data to meet legal obligations, such as tax or regulatory requirements. 
  1. Sharing Your Information

We do not share your personal information with third parties unless: 

  • Service Providers: We may share your data with trusted third-party service providers who help us run our operations, such as web hosting or marketing services. 
  • Legal or Regulatory Compliance: If required by law, we may share data with authorities for legal, regulatory, or tax purposes. 
  • Emergency Situations: In cases of emergency, we may share information with emergency services or other relevant authorities if we believe there is a risk to your safety or the safety of others. 

We will not sell or share your data with any third party for their marketing purposes. 

  1. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data. These measures include encryption, secure servers, and restricted access to information based on need-to-know principles. We also ensure that all third-party service providers adhere to similar security standards. 

  1. Retention of Data

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and contractual obligations. For example: 

  • We will keep donation-related data for the required period (up to seven years) for tax and accounting purposes. 
  • Employment or volunteer-related data will be kept for six months after the recruitment process is completed. 
  • Counselling or service-related data will be retained according to our legal and regulatory requirements. 
  1. Cookies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us improve our website’s functionality and track site usage. You can adjust your cookie preferences through your browser settings, though this may affect some features of our website. 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We recommend checking this page regularly for updates. 

  1. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at: 

Reach Out for Mental Health 
Email: info@reachoutfmh.co.uk 
Phone:  07308 069 609 
Address: Atholl House, 65a Duke St, Chelmsford, Essex CM1 1HL