Privacy Policy Content:

  1. Introduction

    Introduce your organization and the purpose of the Privacy Policy. Clearly state your commitment to protecting user privacy and complying with relevant data protection regulations, such as the General Data Protection Regulation (GDPR).

  2. Data Collection

    • Personal Data: Specify the types of personal data collected through the Tidio chat platform, such as names, email addresses, and phone numbers. Clarify that this information is collected only with the user’s consent to initiate the chat.​

    • Chat Messages: Inform users that the content of their chat messages will be stored within the Tidio application.​Tidio

  3. Data Usage

    • Service Provision: Explain that the collected data is used solely to address users’ inquiries or issues and to provide customer support.​

    • No Unauthorized Use: Assure users that their personal data and chat content will not be used for purposes other than those specified.​Tidio

  4. Data Storage and Security

    • Storage Location: Inform users that their data is stored securely within the Tidio application.​

    • Security Measures: Describe the security measures in place to protect user data, such as encryption protocols and secure servers.​

  5. User Rights

    • Access and Rectification: Inform users of their right to access and correct their personal data.​

    • Data Deletion: Explain users’ right to request the deletion of their data (“right to be forgotten”) and the process to do so.​Tidio

  6. Third-Party Services

    • Tidio’s Role: Clarify that Tidio is a third-party service provider facilitating the chat platform and has access to the data exchanged. Include a link to Tidio’s Privacy Policy for more information. ​TidioTidio

  7. Legal Compliance

    • GDPR Compliance: State your commitment to processing and transmitting personal data in accordance with GDPR and other applicable data protection laws.​Tidio

  8. Contact Information

    • Inquiries and Requests: Provide clear instructions on how users can contact you regarding their data, privacy concerns, or to exercise their rights.​

Sample Privacy Policy Clause:

This website uses Tidio, a chat platform that connects users with our customer support. We collect names, email addresses, and phone numbers only with users’ consent to initiate the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to Tidio’s Privacy Policy.​Tidio

[Your Company Name] does not use these messages or data for purposes other than following up on users’ inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).​Tidio

Additional Considerations:

  • Data Breach Notifications: Outline your procedures for notifying users in the event of a data breach, as required by GDPR.​

  • Cookies and Tracking: If applicable, inform users about the use of cookies or other tracking technologies on your website.​

  • Policy Updates: Specify how users will be informed about updates to the Privacy Policy.